Accessibility Statement

What we aim for

This site is built to meet WCAG 2.2 Level AA. We believe it currently meets that standard, with the exceptions listed below. That is a considered assessment rather than a certification: it has not been audited by an independent third party.

What is in place

• A skip link to the main content on every page, including the admin pages.
• Semantic headings in order, and landmarks for the header, navigation, main content and footer.
• A visible two-tone focus indicator that keeps at least 3:1 contrast against every background colour used on the site.
• Body and interface text at 4.5:1 contrast or better.
• Every form field has a visible label, and validation messages are attached to the field that caused them.
• Decorative icons and symbols are hidden from screen readers, so buttons announce their words and not their pictures.
• Coverage checks, price estimates and enquiry confirmations are announced to screen reader users when they appear.
• Every form works with JavaScript switched off.
• Motion and smooth scrolling are switched off for anyone whose system asks for reduced motion.

Known limitations

• Content added after launch — photo captions, alt text, service and area descriptions — is written by the business, so its quality is not something this template can guarantee.
• Third-party content, including Google review text, arrives as we receive it.
• Automated checks (axe-core) and mobile performance audits run on every change, but automated tools cannot catch every barrier. Manual keyboard and screen reader testing is recommended before launch and after any content change.

Report an accessibility problem

If anything on this site is difficult or impossible for you to use, please tell us — it is treated as a fault, not a feature request.

• Email info@lutonplumbing.example
• Call 01582 000 000

Tell us the page, what you were trying to do, and the assistive technology or browser you were using if you know it. We aim to reply within five working days, and we will offer the information or service another way while we fix the underlying problem.

If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS), which advises on accessibility complaints in the UK.